30-Day Money Back Guarantee
GQ Jewelry wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! Details are below.
How to return an order:
1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number, please email firstname.lastname@example.org and provide us your name, order number and the model number of the item(s). Once we receive your inquiry, our customer service will contact you and email you back an RMA number.
2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by GQ Jewelry.
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at GQ Jewelry for quick and easy refunding.
4. All Return Packages should be Mailed to:
610 S Broadway Suite 608
Los Angeles, CA
The GQ Jewelry warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 10 business days to process upon receipt of the item. GQ Jewelry will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.
Required Conditions of Return
-Packages without a return authorization number (RMA#) will not be accepted for refund.
-Items must be returned in the same condition as they were sent from GQ Jewelry within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.
-Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
Credit Card Enquiries
For any information or requests concerning credit card refunds based on returns or fraud please call the GQ Jewelry Customer Service Department 1-213-627-6389, Monday to Friday 9:00AM – 4:00PM PST.